Our primary goal is to get your QUICKjump Free Fall Device up and running, bringing thrills and unique excitement to your facility. We want your customers to love it, to come back again and again, and to tell all their friends. But to follow the requirements set forth in the Operator Manual (and keep your warranty valid), there are times when you need to take down your device. We’re not necessarily talking about just taking your device out of service, but actual instances where you need to uninstall the device. Do you know what those scenarios are? Here’s the quick list:
- Recertification: Every Head Rush device requires annual recertification. This means that every year, regardless of how much it was used, your device must be sent to an Authorized Service Center. Since you have to physically send the device in for recertification, you must uninstall your device from its location, pack it in approved Head Rush packaging, and ship it to the regional Service Center. Check the sticker on your device for the recertification due date. To learn more about the recertification, visit our recertification store page.
- Regular Inspections: For the required daily and weekly device inspections, the unit can be inspected while still mounted OR you can choose to uninstall the device. However, for the six-month inspections, you must uninstall the device. This inspection requires a more comprehensive look at the device, the internal components, and whether wear components need to be replaced so you must be able to clearly see and handle the device. Keeping the device installed doesn’t allow you to inspect the device as thoroughly as is required in the six-month inspection. See your QUICKjump Operator Manual for the details on these inspections.
- Component Replacements: Certain wear items, like the webbing, nozzle, OPA jacket, or other component, may need to be replaced outside of your normal inspection or recertification schedule. Generally these types of replacements are completed when the device is already taken down (like during the six-month inspection or recertification), but depending on your device usage and conditions, you may need to replace components more frequently. These types of replacement will require you to uninstall your device, complete the replacement, test the device, and then return it to service. Consult your Operator Manual for specific instructions on webbing line replacement, nozzle replacement, and OPA jacket replacement.
- End of Season: At the end of your season, or anytime the device could sit unused for more than one week (especially in inclement weather), you should uninstall your QUICKjump and safely store it until you’re ready to use the device again. Before returning the device to service after a period of non-use, be sure to thoroughly inspect and test the device. See the Operator Manual for more information on how to safely store your device and test it prior to use.
- Performance Issues/Concerns: If at any time your QUICKjump starts making strange noises or performing incorrectly or unreliably, immediately remove the device from service until you can identify and correct the issue. Potential issues or concerns include strange noises coming from the device, failure to properly retract the webbing, or inconsistent speeds or behavior during descent. If you suspect issues, uninstall your device and complete the six-month inspection process. If you are unable to correct the problem or identify the cause, contact us for further instruction. Do not return the device to service until all issues have been cleared and properly re-tested.
If you ever have questions about your QUICKjump Free Fall Device, the inspection process, or potential problems, we’re here to help. Your Operator Manual will address most questions you’ll have, but we understand that sometimes you need to speak to a real human.